The Virginia Department for the Deaf and Hard of Hearing (VDDHH) and Hamilton Relay, Virginia’s captioned telephone (CapTel®) service provider, recently announced that Stephanie Ulmer has been hired as Virginia Relay Captioned Telephone Outreach Coordinator. In her new position, Stephanie will provide outreach support and education services for the entire Commonwealth of Virginia to raise awareness of the CapTel services available through Virginia Relay. Virginia Relay is a free public service that enables people who are deaf, hard of hearing, deaf-blind or who have difficulty speaking to place and receive telephone calls.
Ulmer is highly experienced in business and customer service within the health care field. Previously, she worked for the District 19 Community Services Board as administrative associate in Child and Adolescent Services. She currently resides in Prince George, Va.
“I am looking forward to shifting my focus to marketing,” says Ulmer. “I am excited to have the opportunity to travel and meet people throughout Virginia and educate them about the life-changing benefits CapTel provides for individuals who have difficulty hearing over the phone.”
CapTel is designed specifically for people who have difficulty hearing over the telephone. Using a CapTel phone, users speak directly to the other person and are able to listen while reading word-for-word captions of what’s said to them during phone conversations. Behind the scenes, captions are generated by a specially-trained Captioning Assistant using state-of-the-art voice recognition software. Captions appear on the CapTel phone’s display screen nearly simultaneously to the spoken word, adding clarity and confidence in using the phone to communicate with friends, family and businesses.
Virginia residents are eligible to purchase CapTel phones at a special reduced rate of $75 through Virginia Relay. CapTel phones are also available at no cost to people who qualify medically and financially through Virginia’s Technology Assistance Program (TAP). For more information, please visit www.varelay.org or contact Stephanie Ulmer at firstname.lastname@example.org.
This Sunday is National Grandparents Day! If your grandparents, or other friend or relative, would like to hear better over the phone, we offer no-cost amplified phones, captioned telephones, and other assistive telecommunications equipment to qualified applicants through the Technology Assistance Program (TAP). To learn more about TAP or to request an application for equipment, please click here to visit our website or call us at 1-800-552-7917 (V/TTY). Happy Grandparents Day from Virginia Relay!
Governor McAuliffe announced today the launch of Virginia’s new employment app, VAWorks. Now, wherever Virginians may be in the Commonwealth, they can have thousands of jobs at their fingertips.
Available on iPhone and Android, Virginia’s new app provides job seekers with free access to jobs. Using a mobile device, users can search for jobs by occupation, location, or keyword. They can also share their job search activity and information via email or social media.
The VAWorks app is one of many job seeker services available through the Virginia Employment Commission (VEC). App users now have the option to receive notifications from the VEC when new job openings are available, filter their results by occupation and expand job listings to review details and locations.
The Deaf and Hard of Hearing Services Center of Southwest and Western Virginia recently announced that Jennifer McDonald has been hired as an outreach specialist. McDonald will coordinate outreach initiatives for people in and around Staunton, Charlottesville and Winchester.
As an outreach specialist, McDonald will sponsor workshops, demonstrations and training sessions to help educate the local community about hearing loss as well as how to use Virginia Relay, the free public service that enables people who are deaf, hard of hearing, deaf-blind, or who have difficulty speaking to place and receive calls via a standard telephone. She will also help people obtain no-cost telecommunications equipment through Virginia’s Technology Assistance Program.
Previously, McDonald worked as an American Sign Language (ASL) interpreter in Northern Virginia’s education system. She also spent 15 years working with seniors at a senior living community.
“I am looking forward to making a difference in the community by connecting people with the local resources and services Virginia offers to communicate with people who are deaf and hard of hearing,” said McDonald. “I grew up in Southwest Virginia, and I’m also excited to be returning to the area.”
“Jennifer has all of the qualifications we were looking for in an outreach specialist, as she has excellent experience with both the deaf community and senior citizens,” said Betti Thompson, director, Deaf & Hard of Hearing Services Center. “We are so fortunate to have her working with us and we’re looking forward to working with her.”
In her spare time, McDonald enjoys watching movies, shopping and traveling. Staunton residents wanting to learn more about Virginia Relay and other communications resources for people who are deaf or hard of hearing may contact her at 540-885-0822 (V/TTY) or email@example.com.
Virginia Relay recognizes Better Hearing and Speech Month this May. Sponsored by the American Speech-Language Hearing Association (ASHA) since 1927, this annual observation provides opportunities to raise awareness about hearing and speech difficulties and to promote resources that can improve the quality of life for the nearly 40 million Americans who experience difficulty hearing and/or speaking.
Virginia Relay provides the most up-to-date technologies and assistive devices to enable people in Virginia who are deaf, hard of hearing, DeafBlind or have difficulty speaking to communicate by telephone.
To benefit from Virginia Relay, Virginia residents may take advantage of any of these resources:
o Technology Assistance Program (TAP): Administered by the Virginia Department for the Deaf and Hard of Hearing (VDDHH), TAP provides telecommunications equipment to qualified applicants whose disabilities prevent them from using a standard telephone. Available assistive devices include text telephones (TTYs), amplified telephones, VCO phones, HCO phones, CapTel phones, signalers for the phone and door; and more. For more information, please visit www.vddhh.org/tapabout.htm or call 1-800-552-7917 (voice/TTY).
o TAP for Veterans: If you are a veteran living with hearing or speech loss, our no-cost Veterans’ Program can provide you with all the equipment you need to stay connected through the telephone. To qualify, you must be deaf, hard of hearing, or have difficulty speaking and provide proof of honorable discharge. For more information on all TAP services, visit www.vddhh.org or call 1-800-552-7917 (voice/TTY).
o iCanConnect Virginia: Administered by VDDHH in cooperation with the Department for the Blind and Vision Impaired, iCanConnect Virginia provides no-cost communications technology, along with installation, training and support, to low-income, DeafBlind Virginia residents. For more information, please visit www.icanconnectvirginia.org.
If you or a loved one has difficulty hearing or speaking over the phone, there are many services and varieties of equipment available to keep you connected. For more information about Virginia Relay or to apply for no-cost equipment, please visit www.varelay.org or call 1-800-552-7917 (voice/TTY) or e-mail firstname.lastname@example.org.
Through the Virginia Department of Motor Vehicles’ (DMV) new testing system called SecuriTest, customers can complete knowledge exams in 16 different languages, now including American Sign Language (ASL).
Beginning last fall, SecuriTest replaced the agency’s 20-year old testing system. The web-based application reduces the need for translators to assist customers in the testing process. DMV and the Virginia Department for the Deaf and Hard of Hearing (VDDHH) collaborated to begin offering DMV tests in ASL this month. A native ASL signer, who is a former teacher of the Deaf, translated more than 1,100 test questions for DMV’s driver’s license, motorcycle license, and commercial driver’s license (CDL) exams. For many individuals who are deaf or hard of hearing, ASL is their first language, so offering DMV tests in ASL, as opposed to just reading the questions, allows them to receive the information in the language they prefer.
Before SecuriTest, a customer who wanted to take a test in ASL had to arrange for an interpreter ahead of time through VDDHH’s Interpreter Service Program, which was not typically a same-day service. Now, those customers can walk in to any full service DMV office and take their test in ASL at a touch-screen kiosk; however, customers more comfortable using an ASL interpreter will still have the option of scheduling a qualified sign language interpreter.
“Virginia is one of the first states in the nation to offer DMV automated tests in American Sign Language, and we are so excited to partner with the Department for the Deaf and Hard of Hearing to make this testing option possible,” said DMV Commissioner Richard D. Holcomb. “We want all of our customers to be able to take their knowledge exams in the language in which they are most comfortable, and offering tests in ASL fulfills that goal.”
While statistics from VDDHH show that an average of two people were requesting interpreters to take DMV tests each month, many others may have benefitted from interpreter services to access the test in the appropriate language mode.
“We believe this increases the ease of access for people whose primary form of communication is ASL,” said Ronald Lanier, Director of VDDHH. “Partnering with DMV to offer this service will allow Virginians who are Deaf the same access to the testing process as Virginians who are hearing – the opportunity to walk into DMV on the date and at the time that they choose and take the test, rather than having to schedule the test time based on the availability of a sign language interpreter.”
SecuriTest offers DMV knowledge exams in ASL at all 75 brick and mortar DMV offices. Tests in ASL will be offered on DMV’s five mobile offices in the near future.
*Virginia DMV is now on Skype, providing more on-camera interview opportunities for television stations outside of the Richmond market. Contact Sunni Brown for more information.
Hamilton Relay, a leading provider of telecommunications relay and captioned telephone service, is pleased to announce that it will continue as the provider of Virginia Relay Captioned Telephone (CapTel®) service as part of a recent contract extension agreement between Hamilton and the Commonwealth of Virginia.
Hamilton has served as the contracted provider of Virginia Relay CapTel since 2011, and the one-year contract agreement extends this term of service through March 31, 2015.
Virginia Relay CapTel service is designed for individuals who have difficulty hearing on the telephone and are able to speak for themselves. Through the use of a CapTel phone, users listen while viewing word-for-word captions of what’s being said to them during phone conversations. Captions are generated by specially-trained Captioning Assistants who repeat everything said by the standard phone user into state-of-the-art voice recognition software. The speech is then converted almost simultaneously into text that appears on the screen of the CapTel phone. Captions are available in English or Spanish. More information is available at www.VACapTel.com.
“Hamilton Relay has provided superior service and support for Virginia Relay CapTel over the past three years, and we are pleased that our partnership is continuing into 2015,” said Ron Lanier, Director of the Virginia Department for the Deaf and Hard of Hearing, the agency that oversees Relay services in Virginia. “Together, we continue to ensure that Virginians who are hard of hearing or late-deafened have access to the service offered through Virginia Relay CapTel.”
Dixie Ziegler, vice president of Hamilton Relay stated, “Hamilton is thrilled to have the opportunity to continue serving consumers in the Commonwealth. CapTel service can be life changing for individuals with hearing loss as it allows them to easily connect with friends, family and businesses without missing a word of what’s said in telephone conversations.”
In addition to the CapTel phone, Virginia residents have access to additional CapTel services offered by Hamilton on a nationwide basis, including Hamilton CapTel for PC/ Mac, smartphones and tablets.
About Virginia Relay CapTel and the Virginia Department for the Deaf and Hard of Hearing
Virginia Relay CapTel is a public service of the Commonwealth of Virginia and is administered by the Virginia Department for the Deaf and Hard of Hearing (VDDHH). Through the use of a CapTel phone, Virginia Relay CapTel service allows individuals who have difficulty hearing over the phone, to listen while reading captions of what the other person says on the phone’s display screen. The captioning service is provided at no cost. Long distance charges and equipment charges may apply. Individuals may be eligible to receive a CapTel phone at no charge through VDDHH’s Technology Assistance Program which provides the most up-to-date technologies and assistive communication devices for persons who are deaf or hard of hearing, including Veterans living with a hearing or speech loss. VDDHH also provides community outreach services and referral, coordination, and skills assessment for sign language interpreters. For more information on VDHH, please visit www.vddhh.org, or call VDDHH at 800-552-7917 (voice/TTY).
About Hamilton Relay
Hamilton Relay provides contracted Traditional Relay and/or Captioned Telephone services to 16 states and the Island of Saipan, and is a provider of Internet-based Captioned Telephone services nationwide. More information is available at www.hamiltonrelay.com and at www.hamiltoncaptel.com.
Hamilton Relay is a division of Hamilton Telecommunications, a diversified communications and technology service provider based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications encompasses seven primary company divisions that allow Hamilton to operate on a local, regional and national basis.
CapTel is a registered trademark of Ultratec, Inc.
Contract Extension will Keep the Relay Center in Norton Open through July 2015, Maintaining the Current Workforce
Governor Terry McAuliffe announced today that a one-year contract extension has been signed with AT&T to maintain traditional telecommunication relay services currently provided by the Relay Center in Norton, Virginia. The Center provides telecommunications access for persons who are deaf, hard of hearing, deaf-blind, and speech-disabled. The contract extension was recently negotiated by the Virginia Information Technologies Agency in conjunction with the Virginia Department for the Deaf and Hard of Hearing. The extension keeps the Center operational through July 31, 2015.
Speaking today about the announcement, Governor McAuliffe said, “The contract extension provides over $8 million in revenue to the local economy and maintains up to 80 full-time positions at the Relay Center. We look forward to continuing our contractual relationship with AT&T, the Commonwealth’s telecommunications relay provider since 1991. I would also like to thank Senator Phillip Puckett for his leadership on this critical issue for Southwest Virginia.”
The extension also meets or exceeds all current federal standards for the service and preserves the Department for the Deaf and Hard of Hearing’s certification by the Federal Communications Commission as the Commonwealth’s oversight entity for relay services. The Center processes approximately 1,000 traditional relay calls per day for persons who cannot readily access the standard telephone network.
Ronald Lanier, the Director of the Virginia Department for the Deaf and Hard of Hearing commented “With perhaps the most dedicated and experienced relay operators in the nation, the contract extension will continue to provide full access to the standard telephone network for Virginia citizens with communication challenges. The quality of services provided by the Center’s employees distinguishes them from others, and our customers can tell the difference. ” Director Lanier went on to compliment the cooperation shown by AT&T, the efforts of the contracting staff at the Virginia Information Technologies Agency, and the support from the City of Norton in making the extension a reality.
“The quality of the people is why we originally got the relay center here and why it has stayed,” said Fred Ramey, Norton’s Assistant City Manager. “The AT&T Communication Assistants are active volunteers, raise money, give back to the community, and forge a special connection to the deaf and hard of hearing population. The Relay Center has been much more than just a business in town”, Ramey said. “Twenty years ago, the region faced double-digit unemployment. The location of the Center here had an instant impact on quality employment that had not been seen in the area until then”, Ramey recalls. “We are pleased to continue our relationship with both the Commonwealth and AT&T”.
About Virginia Relay and the Virginia Department for the Deaf and Hard of Hearing
A public service of the Commonwealth, Virginia Relay enables people who are deaf, hard of hearing, deaf-blind, or speech-disabled to communicate with standard telephone users. The conversation is relayed between two parties by specially-trained communications operators. Relay services are available 24 hours a day, 365 days per year, and by law, are handled with strictest confidentiality. Special features are also available for captioned relay (CapTel®), Spanish-speaking, and sign language users. Virginia Relay services are easily accessible to anyone by dialing 7-1-1 or calling 800-828-1140. The Virginia Department for the Deaf and Hard of Hearing’s (VDDHH) Technology Assistance Program provides the most up-to-date technologies and assistive communication devices for persons who are deaf or hard of hearing including Veterans living with a hearing or speech loss. VDDHH also provides community outreach services and referral, coordination, and skills assessment for sign language interpreters. For more information on Virginia Relay and its calling features, please visit www.varelay.org, or call VDDHH at 800-552-7917 v/tty.
Join Virginia Relay at AMF Hanover Lanes in Mechanicsville, VA from 10:30am – 2:00pm on Saturday, February 22 for a Bowl-A-Thon to benefit Challenge Discovery Projects. Challenge Discovery Projects is committed to improving the emotional health and well-being of at-risk children and their families in Greater Richmond through programs that promote self-worth and positive, healthy relationships. To learn more, visit: www.challengediscoveryprojects.org.
On January 15, 2014 Ronald L. Lanier was reappointed by Governor Terry McAuliffe as Director of Virginia’s Department for the Deaf and Hard of Hearing. Also reappointed by Governor McAuliffe were William A. Hazel, Jr., Secretary of Health and Human Resources, Raymond Hopkins, Commissioner of the Department for the Blind and Vision Impaired, and James Rothrock, Commissioner of the Department for Aging and Rehabilitation Services.
“In our first meeting with Governor McAuliffe, he encouraged us to ‘try new things’, and I am looking forward to bringing that mantra to VDDHH,” said Lanier. “Looking ahead, my goals include continuing to delve into newer technologies and increase our Technology Assistance Program offerings as funds allow, as well as expanding our outreach efforts to grow our staff’s presence in the community. Also, through collaborations with our partners, we will work to establish a Communications Access Fund so that we can, in keeping with our mission, increase our impact on reducing communication barriers.”