Fond Goodbyes & Thank Yous

  • Aug 31, 2011
  • |
  • publicrelationsdept

Virginia Relay and the Virginia Relay Advisory Council would like to give a fond goodbye and thank you to three recently retired members: Rosemarie Savage (formerly Rosemarie Riggs), Betti Thompson and Cheryl Deavers.

Rosemarie retired in May after working as the AT&T Relay Center Manager representing the AT&T Virginia Relay Center in Norton. Rosemarie recently got married and moved to Tennessee with her family.  She worked with Virginia Relay for 20 years.

Betti is retiring from the Virginia Relay Advisory Council after representing video relay users for nine years.  “I found the most rewarding part of being on VRAC to be working with the team and learning from my fellow members,” Betti said. “I would like to give special thanks to all of the VRAC members for their wealth of knowledge and let them know I’ll miss working with them.”

Cheryl is also retiring from the Virginia Relay Advisory Council after representing CapTel users.

We would like to thank these wonderful women for their hard work and dedication to Virginia Relay and the Virginia Relay Advisory Council.

The Virginia Department of the Deaf and Hard of Hearing (VDDHH) and Virginia Relay, the federally-mandated public service that enables people who are deaf, hard of hearing, DeafBlind and speech disabled to place and receive calls via a standard telephone line, announced today that it has again selected AT&T* as its contracted service provider of traditional relay services. The new contract will take effect August 1, 2011, will remain in effect for three years, and includes options for four one-year extensions beyond 2014. In addition, the contract maintains the current employment level at AT&T’s Norton Virginia relay call center.

The new contract with AT&T preserves Virginia Relay’s current level of service quality as it continues to provide the most up-to-date technologies enabling people who are deaf, hard of hearing, deaf-blind and speech disabled to communicate via a standard telephone. In 2011, Virginia Relay is celebrating its 20th anniversary of providing high-quality telecommunications to state residents from the Norton site.

“We are very happy to announce that this new contract with AT&T will maintain our current workforce in Norton, and we know the Relay Center staff is thrilled and relieved as well,” said Ronald Lanier, Director, VDDHH. “AT&T and Virginia Relay have a long-standing relationship that has provided Virginia’s deaf and hard-of-hearing communities with high-quality technology and services for over 20 years, and we look forward to continuing to work together in the future.”

“AT&T is very pleased to continue our relationship with the Commonwealth of Virginia,” said Gregory Smith, Director-Market Development, AT&T Customer Information Services. “We feel every individual should be able to communicate with others as easily as possible. Working together with VDDHH and Virginia Relay, we remain committed to providing premiere services to Virginia’s hearing and speech loss communities.”

For more information about Virginia Relay and its services, please visit or call 1-800-552-7917.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About Virginia Relay
Virginia Relay and the Virginia Department for the Deaf and Hard of Hearing (VDDHH) provide the most up-to-date technologies and assistive devices to enable people who are deaf, hard of hearing, DeafBlind and speech impaired to communicate via a standard telephone network. Virginia Relay services are easily accessible to anyone by dialing 7-1-1. For more information on Virginia Relay and its calling features, please visit, or call VDDHH at 804-662-9502 v/tty.

About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verseR and AT&T │DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at This AT&T news release and other announcements are available at and as part of an RSS feed at Or follow our news on Twitter at @ATT.

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