Creed Leffler

At Virginia Relay, we strive to make telecommunications more accessible, not just for people who are deaf or hard of hearing, but for everyone who has difficulty making telephone calls. We also offer specialized Relay services – including Hearing Carry-Over and Speech-to-Speech – for individuals who have difficulty speaking on the phone.

Creed Leffler lives in Norfolk and works as a disability advocate. Creed’s speech is limited due to cerebral palsy, and he often uses Virginia Relay Speech-to-Speech (STS) service when he makes telephone calls. STS is specifically designed for people with mild to moderate speech difficulty who can hear clearly over the phone.

“My speech changes day by day, so some days I have to use STS more than others,” he says. During an STS call, a specially trained Virginia Relay Communications Assistant (CA) listens to everything Creed says, and repeats it to the other party as needed. When the other person responds, Creed listens directly to what is said.

Creed finds STS most useful to him when he is sharing important information over the phone that he wants written down.

“STS is particularly good when I’m ordering food, because I can give the CA my order before I call the restaurant. That way I don’t have to worry about the person at the restaurant, who may be busy and doesn’t know me, hanging up on me,” he says.

STS users have a number of options to customize their calls to their personal preference. They can choose to communicate with their own voice, voice synthesizer, voice enhancer or other assistive voice device. Users can also choose to have their voice muted to the other party (STS with Privacy), or request that the CA assist only when needed. Virginia Relay also offers STS for Spanish speakers, and Visually Assisted STS, which allows the CA to see the user through a Skype™ connection.

Creed says that it’s important to know that people who use STS are just like everyone else.

“We’re just normal people that need a little bit more help,” he says.

To learn more about STS from Virginia Relay, contact Virginia Relay Customer Care at 1-866-894-4116 (voice) or 1-866-246-9300 (TTY) or visit varelay.org.

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