Virginia Relay recognizes Better Hearing and Speech Month this May. Sponsored by the American Speech-Language Hearing Association (ASHA) since 1927, this annual observation provides opportunities to raise awareness about hearing and speech difficulties and to promote resources that can improve the quality of life for the nearly 40 million Americans who experience difficulty hearing and/or speaking.

Virginia Relay provides the most up-to-date technologies and specialized telecommunication equipment to enable people in Virginia who are deaf, hard of hearing, DeafBlind or have difficulty speaking to communicate by telephone.

To benefit from Virginia Relay, Virginia residents may take advantage of any of these resources:

  • Dial 7-1-1 to make a Virginia Relay call.
    A free public service of the Commonwealth of Virginia, Department for the Deaf and Hard of Hearing, Virginia Relay enables people who are deaf, hard of hearing, DeafBlind or who have difficulty speaking to communicate with standard telephone users. Relay services are available 24 hours a day, 365 days a year, and anyone can initiate a Virginia Relay call simply by dialing 7-1-1.

    Virginia Relay offers state-of-the-art features designed with the users’ needs in mind, including TTY (Text Telephone), Voice Carry-Over (VCO), Hearing Carry-Over (HCO), Speech-to-Speech (STS) and more. Detailed descriptions and calling instructions for each service are available online at www.varelay.org.

  • See what’s said with Captioned Telephone Service.
    Virginia Relay Captioned Telephone Service (CTS) is designed for individuals who have difficulty hearing on the telephone and are able to speak for themselves. With a captioned telephone, users listen while viewing word-for-word captions of what’s said to them during phone conversations. Captioned Telephone Service is designed for individuals who are hard of hearing; late-deafened; deaf with speech, or who have a cochlear implant; use VCO; or can no longer use an amplified phone. Web and mobile versions of Captioned Telephone Service are also available for PC/Mac, Smartphones and Tablets. For more information, please visit www.vacaptel.com.
  • Apply for specialized telecommunication equipment.
    Specialized telecommunication equipment is available to Virginia residents who qualify medically and financially through the following programs:

    • Virginia Technology Assistance Program (TAP): Administered by the Virginia Department for the Deaf and Hard of Hearing (VDDHH), TAP provides specialized telecommunication equipment to qualified applicants whose disabilities prevent them from using a standard telephone. Available equipment includes text telephones (TTYs), amplified telephones, VCO phones, HCO phones, captioned telephones, signalers for the phone and door and more. For more information, please visit www.vddhh.org/equipment.htm.
    • TAP for Veterans: If you are a veteran living with hearing or speech loss, our no-cost Veterans’ Program can provide you with all the equipment you need to stay connected through the telephone. To qualify, you must be deaf, hard of hearing or have difficulty speaking and provide proof of honorable discharge. For more information on all TAP services, visit www.vddhh.org/equipment.htm.
    • iCanConnect Virginia: Administered by the Department for the Blind and Vision Impaired (DBVI), iCanConnect Virginia provides specialized telecommunication equipment, along with installation, training and support, to low-income, DeafBlind Virginia residents. For more information, please visit www.icanconnectvirginia.org.
  • Find Relay-friendly businesses with Virginia Relay Partner.
    A free, educational program for Virginia businesses, Virginia Relay Partner helps reduce the number of hang ups Relay users sometimes experience when making business calls. Open to all Virginia-based businesses, Virginia Relay Partner provides businesses of all sizes with the free training and marketing materials they need to answer and place Relay calls with confidence.

    To find a list of Virginia Relay Partner businesses that are trained in answering and placing Virginia Relay calls, or to request that your business become a Virginia Relay Partner, please visit www.relaypartner.org/virginia.

  • Contact your local VDDHH outreach provider.
    VDDHH’s network of outreach providers provide workshops and training sessions to help all Virginians—including caregivers, public safety officials and business professionals—learn more about hearing loss and ways to communicate with those who are deaf or hard of hearing. They also assist new Virginia Relay users and their families and friends. To find your local VDDHH outreach provider, please visit www.vddhh.org/outreach.htm.
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