Caption Your Conference Call with RCC

  • Dec 11, 2018
  • |
  • publicrelationsdept

If you have difficulty hearing what’s said during conference calls, Remote Conference Captioning (RCC) is available to provide captions of conversations featuring multiple speakers on one call. Using Communication Access Realtime Translation (CART) service to convert speech to text as it is spoken, RCC delivers word-for-word captions over the Internet to the RCC user, while others listen on the telephone.

“I found, personally, that RCC is the best option available for conference calls and even webinars,” says Gary Talley, community services manager for the Virginia Department for the Deaf and Hard of Hearing (VDDHH). “I am able to see both the shared screen from the webinar leader and the captioning. RCC is fast and accurate, enabling me to keep up with the discussion and participate in these meetings more effectively.”

To use RCC, you need access to a conference bridge and to an Internet-connected computer, tablet, or smartphone. Virginia Relay users are guaranteed access to RCC services if scheduled at least 24 hours in advance. RCC services may also be available for emergency situations with two-hour notice. To request RCC services, visit varelay.org/features.htm and click on “RCC Scheduling Request Form” under “How to Request RCC Services,” or contact Virginia RCC Customer Care at varelayrcc@hamiltonrelay.com or 877-339-2665 (Voice).

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