Designed for people who are deaf or hard of hearing and can speak for themselves, CapTel works like any other telephone – with one important difference. Using the latest in voice recognition software, the CapTel phone displays every word the other person says. So you can listen to what is being said while reading word-for-word captions of your conversation on the CapTel phone’s display screen.

Best of all, the captioned telephone service is free*!

CapTel phones are available in a variety of models to best meet your needs. All models feature a brightly-lit display screen for captions with adjustable font sizes and colors. All models also include indicator lights, speed dial, answering machine, and Caller ID.

Use this helpful guide to determine which CapTel phone is right for you:

CapTel® 840
Requires analog telephone service

Choose the CapTel 840 if:

  • You have difficulty hearing over the phone, but can speak for yourself.
  • You do not have Internet access.
  • You have analog telephone service. If you are not aware of what telephone service you have, please contact your telephone service provider.
  • You prefer traditional buttons when navigating on-screen menus.
  • You like the size and feel of a traditional home phone.

CapTel® 840i
Connects to both your telephone service and Internet service

Choose the CapTel 840i if:

  • You have difficulty hearing over the phone, but can speak for yourself.
  • You have both telephone service and high-speed Internet access (cable, DSL, Ethernet or WiFi).
  • You prefer traditional buttons when navigating on-screen menus.
  • You like the size and feel of a traditional home phone.

CapTel® 880i
Designed for people with low vision or who have difficulty reading standard-sized captions

Choose the CapTel 880i if:

  • You have difficulty hearing over the phone, but can speak for yourself.
  • You have low-vision or difficulty reading standard-sized captions.
  • You have both telephone service and high-speed Internet access (cable, DSL, Ethernet or WiFi).
  • You prefer traditional buttons when navigating on-screen menus.
  • You like the size and feel of a traditional home phone.

CapTel® 2400i
Designed for people who are comfortable with touch-screen technology

Choose the CapTel 2400i if:

  • You have difficulty hearing over the phone, but can speak for yourself.
  • You have both telephone service and high-speed Internet access (cable, DSL, Ethernet or WiFi).
  • You prefer touch-screen navigation for on-screen menus.
  • You prefer BlueTooth connectivity or Speakerphone capability.
  • You like the size and feel of a contemporary phone.

All CapTel phone models are available to Virginia residents for a special rate of just $75. No-cost and reduced-price CapTel phones are also available to those who qualify through the Technology Assistance Program (TAP), administered by the Virginia Department for the Deaf and Hard of Hearing (VDDHH).

For more information, or to obtain your CapTel phone, please call VDDHH at 1-800-552-7917 (V/TTY).

CapTel is a registered trademark of Ultratec, Inc.

*Long distance charges may apply.

Meet Frazelle Hampton, CapTel Outreach Coordinator

  • Jan 4, 2016
  • |
  • publicrelationsdept

Frazelle Hampton

Late last year, Virginia Relay, VDDHH and Hamilton Relay welcomed Frazelle Hampton to our team as Virginia Relay CapTel outreach coordinator. Frazelle provides outreach support and education throughout Virginia to raise awareness of the benefits of CapTel for people who have difficulty hearing over the phone.

Frazelle has a diverse professional background that includes administrative, training and teaching roles. Prior to joining Virginia Relay, she was most recently a mortgage default foreclosure specialist for a major mortgage company.

“I am very much looking forward to working with the public and getting out into the community. I’ll enjoy providing information to help people better understand CapTel and Relay and how to use these services,” she says. “I am excited to join Hamilton Relay and Virginia Relay because they align with my belief that we are here to help serve our community.”

Frazelle is available to provide free exhibits and presentations about CapTel, Virginia Relay, and TAP. For more information, please visit www.varelay.org or contact Frazelle at 804-726-6615 or frazelle.hampton@hamiltonrelay.com.

*CapTel is a registered trademark of Ultratec, Inc.

Hamilton Relay, Inc. currently has a position open for “Virginia Captioned Telephone Outreach Coordinator” staffed in Richmond, Virginia.

Position summary: This full-time position is responsible for coordinating and implementing outreach activities designed to promote Captioned Telephone Service (CapTel®) for Virginia Captioned Telephone Service (VACTS).  The position requires independent travel throughout the state of Virginia.

Preferred education, experience and skills:

Education and Experience:

  • Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations or related marketing experience are required.
  • Experience in the telecommunication field, Traditional Relay Service or Captioned Telephone Service is a strong plus.

Skills:

  • Excellent presentation skills
  • Experience in the planning, coordination and delivery of public relations activities
  • Ability to develop effective outreach and educational campaigns
  • Ability to confidently communicate (oral & written) with a wide variety of audiences
  • Ability to plan, schedule and execute multiple projects
  • Ability to understand and follow directions
  • Capacity to develop and maintain effective working relationships with Relay Administrator, organizations within the public, private and non-profit sectors
  • Knowledge of and ability to understand various communication modes used by current and potential relay users
  • Familiarity with the user communities that could benefit from relay services:
    • Senior Community
    • Hard of Hearing Community
  • Able to travel alone
  • Be able to lift up to 50 lbs
  • Captioned Telephone users are encouraged to apply

Interested individuals may apply online at: www.workforhamilton.com or contact Amy Hall in Corporate Human Resource Department by September 11, 2015 at 800.821.1831. Hamilton Relay is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Hamilton Relay, Inc. is a division of Hamilton Telecommunications based in Aurora, NE. Hamilton offers a competitive wage and full time benefits.

CapTel 840i and 2400i Now Available at Low or No Cost

  • Feb 20, 2015
  • |
  • publicrelationsdept

Virginia Relay and Hamilton Relay are excited to announce that CapTel 840i and the 2400i are available to Virginia residents at low or no cost!

There are now three ways to obtain a CapTel phone in Virginia:

    1) CapTel phones and other assistive telecommunications equipment are available at no cost to people who qualify medically and financially through the Technology Assistance Program (TAP). To find out if you qualify, contact the VDDHH outreach office nearest you. For a list of office locations visit http://www.vddhh.org/orproviders.aspx or call 1-800-552-7917(voice/text).

    2) People who do not meet TAP’s financial requirements, but are able to obtain certification of hearing loss from a qualified independent third-party professional (physician, audiologist, government/veterans program or other hearing healthcare professional), may request a CapTel 840i or 2400i phone at no-cost. For more information, please call 1-800-826-7111 or email Stephanie Ulmer at stephanie.ulmer@hamiltonrelay.com.

    3) All CapTel phones, including models that do not require internet service, are available to non-qualifying TAP applicants for for purchase for the exclusive discounted price of just $75. To order, please call 800-233-9130 or visit www.captel.com/availability/VA.php.

Introducing the CapTel 2400i®

  • Jan 7, 2015
  • |
  • publicrelationsdept

The newest addition to the family of CapTel technology, the 2400i captioning telephone, will be available in early 2015 to Virginians with hearing loss. The CapTel 2400i includes new elements along with a variety of enhancements to its popular features, providing another option for enjoying phone conversations with clarity and confidence!

The CapTel service is the same, offering quality captions through the use of voice recognition technology. With its new touch-screen technology, the 2400i allows users to enjoy a large colorful display with the capability to navigate the menu and dial a number by touching images on the screen.

Check out these great features:

  • Large, colorful display with easy touch-screen technology
  • Easy-to-follow menu system
  • Built-in answering machine stores up to 100 unique messages
  • Adjustable font sizes and colors
  • Amplification and adjustable tone control
  • Bright flashing when phone rings
  • Phone book allows you to easily store and dial more than 95 names and phone numbers
  • Save up to 10 favorite numbers and 4 speed dial numbers
  • Menu options and prompts available in English or Spanish

In addition, the 2400i Captions will default ON automatically, due to recent
changes with the Federal Communications Commission (FCC). This means that users will not be required to turn the feature on at the beginning of every call.

To learn more about CapTel, call 1-800-552-7917 (voice/TTY) or visit
www.varelay.org.

CapTel is a registered trademark of Ultratec, Inc.

The Virginia Department for the Deaf and Hard of Hearing (VDDHH) and Hamilton Relay, Virginia’s captioned telephone (CapTel®) service provider, recently announced that Stephanie Ulmer has been hired as Virginia Relay Captioned Telephone Outreach Coordinator. In her new position, Stephanie will provide outreach support and education services for the entire Commonwealth of Virginia to raise awareness of the CapTel services available through Virginia Relay. Virginia Relay is a free public service that enables people who are deaf, hard of hearing, deaf-blind or who have difficulty speaking to place and receive telephone calls.

Ulmer is highly experienced in business and customer service within the health care field. Previously, she worked for the District 19 Community Services Board as administrative associate in Child and Adolescent Services. She currently resides in Prince George, Va.

“I am looking forward to shifting my focus to marketing,” says Ulmer. “I am excited to have the opportunity to travel and meet people throughout Virginia and educate them about the life-changing benefits CapTel provides for individuals who have difficulty hearing over the phone.”

CapTel is designed specifically for people who have difficulty hearing over the telephone. Using a CapTel phone, users speak directly to the other person and are able to listen while reading word-for-word captions of what’s said to them during phone conversations. Behind the scenes, captions are generated by a specially-trained Captioning Assistant using state-of-the-art voice recognition software. Captions appear on the CapTel phone’s display screen nearly simultaneously to the spoken word, adding clarity and confidence in using the phone to communicate with friends, family and businesses.

Virginia residents are eligible to purchase CapTel phones at a special reduced rate of $75 through Virginia Relay. CapTel phones are also available at no cost to people who qualify medically and financially through Virginia’s Technology Assistance Program (TAP). For more information, please visit www.varelay.org or contact Stephanie Ulmer at stephanie.ulmer@hamiltonrelay.com.

Happy Grandparents Day!

  • Sep 5, 2014
  • |
  • publicrelationsdept

This Sunday is National Grandparents Day! If your grandparents, or other friend or relative, would like to hear better over the phone, we offer no-cost amplified phones, captioned telephones, and other assistive telecommunications equipment to qualified applicants through the Technology Assistance Program (TAP). To learn more about TAP or to request an application for equipment, please click here to visit our website or call us at 1-800-552-7917 (V/TTY). Happy Grandparents Day from Virginia Relay!

Dial 7-1-1 to access free public telephone service for people who are deaf, hard of hearing, DeafBlind or have difficulty speaking

Virginia Relay recognizes Better Hearing and Speech Month this May. Sponsored by the American Speech-Language Hearing Association (ASHA) since 1927, this annual observation provides opportunities to raise awareness about hearing and speech difficulties and to promote resources that can improve the quality of life for the nearly 40 million Americans who experience difficulty hearing and/or speaking.

Virginia Relay provides the most up-to-date technologies and assistive devices to enable people in Virginia who are deaf, hard of hearing, DeafBlind or have difficulty speaking to communicate by telephone.

To benefit from Virginia Relay, Virginia residents may take advantage of any of these resources:

  • Dial 7-1-1 to make a Virginia Relay call.
    A free public service, Virginia Relay enables people who are deaf, hard of hearing, DeafBlind or who have difficulty speaking to communicate with standard telephone users. Relay services are available 24 hours a day, 365 days a year, and anyone can initiate a Virginia Relay call simply by dialing 7-1-1.Virginia Relay offers state-of-the-art features designed with the users’ needs in mind, including traditional Relay (text telephone), Voice Carry-Over (VCO), Hearing Carry-Over (HCO), Speech-to-Speech (STS), and more. Detailed descriptions and calling instructions for each service are available online at www.varelay.org or by calling Virginia Relay customer service at 1-800-552-7917 (voice/TTY).
  • See what’s said with Captioned Telephone (CapTel®).
    Virginia Relay CapTel service is designed for individuals who have difficulty hearing on the telephone and are able to speak for themselves. Through the use of a CapTel phone, users listen while viewing word-for-word captions of what’s said to them during phone conversations. Captions appear on the bright, built-in display screen of the CapTel phone just moments after the other party has spoken. Individuals who are hard of hearing; late-deafened; deaf with understandable speech, or who have a cochlear implant; use VCO; or can no longer use an amplified phone benefit from using Virginia Relay CapTel. Web and mobile versions of CapTel are also available for PC/Mac, Smartphones and Tablets. More information is available at www.vacaptel.com.
  • Apply for no-cost telecommunications equipment.
    Telecommunications equipment is available at no-cost to Virginia residents who qualify medically and financially through the following programs:

    o Technology Assistance Program (TAP): Administered by the Virginia Department for the Deaf and Hard of Hearing (VDDHH), TAP provides telecommunications equipment to qualified applicants whose disabilities prevent them from using a standard telephone. Available assistive devices include text telephones (TTYs), amplified telephones, VCO phones, HCO phones, CapTel phones, signalers for the phone and door; and more. For more information, please visit www.vddhh.org/tapabout.htm or call 1-800-552-7917 (voice/TTY).

    o TAP for Veterans: If you are a veteran living with hearing or speech loss, our no-cost Veterans’ Program can provide you with all the equipment you need to stay connected through the telephone. To qualify, you must be deaf, hard of hearing, or have difficulty speaking and provide proof of honorable discharge. For more information on all TAP services, visit www.vddhh.org or call 1-800-552-7917 (voice/TTY).

    o iCanConnect Virginia: Administered by VDDHH in cooperation with the Department for the Blind and Vision Impaired, iCanConnect Virginia provides no-cost communications technology, along with installation, training and support, to low-income, DeafBlind Virginia residents. For more information, please visit www.icanconnectvirginia.org.

  • Find Relay-friendly businesses with Virginia Relay Partner.
    A free, educational program for Virginia businesses, Virginia Relay Partner helps reduce the number of hang ups Relay users sometimes experience when making business calls. Open to all Virginia-based businesses, Virginia Relay Partner provides businesses of all sizes with the free training and marketing materials they need to answer and place Relay calls with confidence.To find a list of Virginia Relay Partner businesses that are trained in answering and placing Virginia Relay calls, or to request that your business become a Virginia Relay Partner, please visit www.relaypartner.org/virginia.
  • Contact your local VDDHH outreach provider.
    VDDHH’s network of outreach providers sponsor workshops, support groups and training sessions to help all Virginians—including caregivers, public safety officials and business professionals—learn more about hearing loss and ways to communicate with those who are deaf or hard of hearing. Staff members also assist new Virginia Relay users and their families and friends. To find your local VDDHH outreach provider, please visit www.varelay.org or contact VDDHH for a referral at frontdsk@vddhh.virginia.gov or 1-800-552-7917 (voice/TTY).

If you or a loved one has difficulty hearing or speaking over the phone, there are many services and varieties of equipment available to keep you connected. For more information about Virginia Relay or to apply for no-cost equipment, please visit www.varelay.org or call 1-800-552-7917 (voice/TTY) or e-mail frontdsk@vddhh.virginia.gov.

Hamilton Relay, a leading provider of telecommunications relay and captioned telephone service, is pleased to announce that it will continue as the provider of Virginia Relay Captioned Telephone (CapTel®) service as part of a recent contract extension agreement between Hamilton and the Commonwealth of Virginia.

Hamilton has served as the contracted provider of Virginia Relay CapTel since 2011, and the one-year contract agreement extends this term of service through March 31, 2015.

Virginia Relay CapTel service is designed for individuals who have difficulty hearing on the telephone and are able to speak for themselves. Through the use of a CapTel phone, users listen while viewing word-for-word captions of what’s being said to them during phone conversations. Captions are generated by specially-trained Captioning Assistants who repeat everything said by the standard phone user into state-of-the-art voice recognition software. The speech is then converted almost simultaneously into text that appears on the screen of the CapTel phone. Captions are available in English or Spanish. More information is available at www.VACapTel.com.

“Hamilton Relay has provided superior service and support for Virginia Relay CapTel over the past three years, and we are pleased that our partnership is continuing into 2015,” said Ron Lanier, Director of the Virginia Department for the Deaf and Hard of Hearing, the agency that oversees Relay services in Virginia. “Together, we continue to ensure that Virginians who are hard of hearing or late-deafened have access to the service offered through Virginia Relay CapTel.”

Dixie Ziegler, vice president of Hamilton Relay stated, “Hamilton is thrilled to have the opportunity to continue serving consumers in the Commonwealth. CapTel service can be life changing for individuals with hearing loss as it allows them to easily connect with friends, family and businesses without missing a word of what’s said in telephone conversations.”

In addition to the CapTel phone, Virginia residents have access to additional CapTel services offered by Hamilton on a nationwide basis, including Hamilton CapTel for PC/ Mac, smartphones and tablets.

About Virginia Relay CapTel and the Virginia Department for the Deaf and Hard of Hearing

Virginia Relay CapTel is a public service of the Commonwealth of Virginia and is administered by the Virginia Department for the Deaf and Hard of Hearing (VDDHH). Through the use of a CapTel phone, Virginia Relay CapTel service allows individuals who have difficulty hearing over the phone, to listen while reading captions of what the other person says on the phone’s display screen. The captioning service is provided at no cost. Long distance charges and equipment charges may apply. Individuals may be eligible to receive a CapTel phone at no charge through VDDHH’s Technology Assistance Program which provides the most up-to-date technologies and assistive communication devices for persons who are deaf or hard of hearing, including Veterans living with a hearing or speech loss. VDDHH also provides community outreach services and referral, coordination, and skills assessment for sign language interpreters. For more information on VDHH, please visit www.vddhh.org, or call VDDHH at 800-552-7917 (voice/TTY).

About Hamilton Relay

Hamilton Relay provides contracted Traditional Relay and/or Captioned Telephone services to 16 states and the Island of Saipan, and is a provider of Internet-based Captioned Telephone services nationwide. More information is available at www.hamiltonrelay.com and at www.hamiltoncaptel.com.

Hamilton Relay is a division of Hamilton Telecommunications, a diversified communications and technology service provider based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications encompasses seven primary company divisions that allow Hamilton to operate on a local, regional and national basis.

CapTel is a registered trademark of Ultratec, Inc.

Introducing the CapTel 840i

  • Aug 21, 2012
  • |
  • publicrelationsdept

The newest innovation in CapTel® technology is now available from Virginia Relay: the CapTel 840i. Like its predecessor, the CapTel 800i, CapTel 840i allows individuals to call a CapTel user directly, without having to dial a toll-free access number first, making the entire process more similar to a regular phone call.

The CapTel 840i hooks up to your phone line like any other phone, but it also connects to your high-speed Internet access to automatically display captions of everything your caller says on all incoming and outgoing telephone calls.

Other new features and benefits of the CapTel 840i include:

  • The ability to work with either WiFi or Ethernet connections
  • Captions appear automatically on all calls – incoming and outgoing
  • Extra-large, easy-to-read captions window with adjustable font sizes and colors
  • Built-in answering machine – takes voice messages and shows you captions
  • Adjustable volume control for captioned calls
  • Captions can be turned on or off at any time during a call
  • One-touch access to CapTel Customer Service available 24 hours a day/7 days a week
  • Easy-to-follow menu system with Yes/No questions
  • Phone book allows you to easily store and dial more than 95 names and phone numbers
  • Speed dial keys for one-touch dialing of frequently called numbers
  • Caller-ID capable – shows you who is calling on the display screen (Caller ID service is required)
  • Captions AES-encrypted for ultimate security

To use the CapTel 840i, you need telephone service (digital, DSL, VoIP or analog) and high-speed Internet access (WiFi or Ethernet cable).

CapTel 840i phones are available to Virginia residents through Virginia Relay for the exclusive discounted price of just $99. To find out more about CapTel, call 1-800-552-7917 (voice/TTY) or visit www.varelay.org.

Later this year, phones will be available at no cost to qualifying individuals through the VDDHH Technology Assistance Program. To find out if you qualify, contact the VDDHH outreach office nearest you. For a list of office locations visit http://www.vddhh.org/orproviders.aspx or call 1-800-552-7917 (voice/text).

CapTel is a registered trademark of Ultratec, Inc.