Remote Conference Captioning Now Available In Virginia

  • May 15, 2016
  • |
  • publicrelationsdept

If you have difficulty hearing what’s said during conference calls, there is a new service available in Virginia to help you never miss a word of an important conversation again: Remote Conference Captioning (RCC).

RCC allows people who are deaf or hard of hearing to have a clearer understanding of conversations and participate in conference calls in a more effective manner. RCC delivers word-for-word captions over the Internet, using Communication Access Realtime Translation (CART) service to convert speech to text as it is spoken.

To use RCC, you need access to a conference bridge to allow the certified captionist to listen to the audio portion of the call. You also need access to an Internet-connected computer, tablet or smartphone in order to view the captions. You do not need to download any software, only click a link to view the captions in your web browser. Captions show up just seconds after someone has spoken, allowing for seamless conversations.

RCC is already getting great reviews from Virginia Relay users. Nancy Anderson, who works for the Training and Technical Assistance Center at George Mason University, is using RCC to improve her conference calls at work, and is thrilled with the results.

“As a hard of hearing business person, I have been wanting a free conference captioning service for years now,” she says. “I have used the Virginia Relay RCC service twice now and I love it! It was so easy to request it and then the relay operators did a wonderful job capturing everything people on my conference call were saying. I plan to use it again and again!”

Betti Thompson, executive director of the Deaf and Hard of Hearing Services Center, agrees.

“My experience with RCC is incredible. It’s like having your own CART on the computer screen or tablet. It keeps up to speed and is very accurate. I’m very excited for the RCC feature and I can’t wait to use it again during my next conference call,” she says.

Available to Virginia residents who are deaf or hard of hearing, RCC is an optional relay service that is funded and provided by the Commonwealth of Virginia. Virginia’s contracted service provider, Hamilton Relay, also provides RCC in one other of its contracted states, Montana. It is important to note that these services are to be used through a teleconference call and is not a replacement for remote CART.

To request RCC services for your next conference call, simply complete a RCC Scheduling Request Form at www.hamiltonrelay.com/rcc, or call Virginia RCC Customer Care at 1-877-339-2665 (Voice). Virginia Relay users are guaranteed access to RCC services if scheduled at least 24 hours in advance. RCC services can be scheduled within a two-hour notice for emergency situations but are not guaranteed.

Take advantage of Remote Conference Captioning for your next conference call. To learn more, please contact Virginia RCC Customer Care at 1-877-339-2665 (Voice) or varelaycc@hamiltonrelay.com.

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